Import

You can import your old comments to Hyvor Talk using the import tool in the Console. These are the supported platforms:

See Custom Importing if you want to import from a platform that is not listed above.

Facts & Limitations

  • All comments will be imported as guest comments. The author's name and email (if given) will be imported. But the author will not be able to edit or delete their comments.
  • We assume all the comments that you import are already moderated. Therefore, our spam detector will not check comments for spam.
  • Comments that are marked as removed, spam, or unapproved in the export file will not be imported.
  • Max file size is 100MB.

Custom Importing

You can go for a custom import if:

  • You want to import from a platform that is not listed above.
  • You have a large file (100MB+) to import.
  • You want to import comments as SSO users instead of guests (additional charges apply).

Custom imports require an annual business subscription. Our team will handle everything for you when you provide us the export file. Contact us at [email protected]. Custom imports can take 3-4 business days to complete.

How to import

Import to Hyvor Talk:

  • Go to Console → Settings → Import
  • Select your platform from Import From
  • Select the correct identifier type (IMPORTANT)
  • Select your export file and import it.

It usually takes about 1 minute per 2,000 comments to import. However, it may take longer depending on the server load. You can check the status in the Console.

Selecting the identifier type ⚠️

Selecting the correct identifier type is important to make sure the comments are displayed correctly after importing. Hyvor Talk (like other platforms) uses an ID to identify each page. This is set in the page-id attribute of the embed code. If you have not set it, it will be the URL of the page.

When importing, make sure to use the same identifier type as the one you will be using with Hyvor Talk. WordPress and Disqus importing supports the following identifier types:

  • Post ID: id of the post
  • Relative Path: Relative path of the page (e.g. /hello-world)
  • Absolute URL: Absolute URL of the page (e.g. https://example.com/hello-world)

Platforms

See how to export from your platform.

Disqus

Export from Disqus:

  • Go to Disqus Admin → Community → Export
  • Click Export
  • The exported file will be emailed
  • Download the file

WordPress

Export from WordPress:

  • Go to your WordPress dashboard.
  • Hover over Tools in the left menu, and click Export.
  • From Choose what to export menu choose posts.
  • (Optional) If you need, select what posts you need to export (by category, authors, start date, etc.).
  • Download the export file.

Hyvor Talk

Export from Hyvor Talk:

See Exporting.